BowlsChat Privacy Policy


When you visit or register with BowlsChat, you agree to the new Privacy Policy detailed below so please read it to find out how information relating to you will be treated as you use our site.

The Privacy Policy applies to the whole website and has been updated to comply with the requirements of the General Data Protection Regulation (GDPR) that takes effect on 25th May 2018.

Although the GDPR is only for certain countries, this Privacy Policy applies to anyone visiting the website or is a member of BowlsChat, irrespective of location.

Summary of our Privacy Policy

This is a summary of our new Privacy Policy which takes effect on May 25th, 2018. It covers this website and all of the products and services contained on the website. The detailed policy follows the same structure as this summary and constitutes the actual legal document.

This policy tells you what information we collect from you, what we do with it, who can access it and what you can do about it.

BowlsChat respects your privacy

We believe personal details should be private and only available to others at the discretion of the individual, therefore BowlsChat will not share information unless required by law or to facilitate authorised use of your account.

We are completely independent, not part of any group and will not sell information to any third party.

We do not send out spam emails or fill the website with a mass of adverts, you should only receive information about content you have subscribed to, including our newsletter and you always have the option to unsubscribe at any time.

Part 1 - Information BowlsChat collects and controls

We only collect the information that we actually need and some is information that you actively give us when you sign up for an account, post on the website, donate to a campaign, use our online support, or buy something from us.

If we receive information indirectly, we will only use that information to complete the request that you made.

If you engage with BowlsChat on social media (for instance, liking, commenting, retweeting, mentioning, or following us), we will have access to your interactions and profile information even if you later remove it from the social media site.

What we do with your information

We use your information to provide the services you have requested, create and maintain your account and check for unauthorized activity on your account.

We also use it to communicate with you about the products and services you are currently using, your online support requests, new products or services you may like, opportunities for you to give us feedback and any policy updates. We analyze the information we collect to understand user needs and improve our website and services.

We are required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you have requested from us. When that is not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.

You can decline certain kinds of information to us either by not providing the information in the first place or by opting out later. You can also disable cookies to prevent your browser from giving us information, but if you do so, certain website features may not work properly. We completely disable third-party cookies from the BowlsChat website, services and products.

We limit access to your personal information to BowlsChat personnel and will not share information unless required by law or to facilitate authorised use of your account by other parties who have a legitimate need to use it. If we share your information with other parties they must have appropriate security measures and a valid reason for using your information, typically to serve you.

The European Economic Area (EEA) provides certain rights to data subjects (including access, rectification, erasure, restriction of processing, data portability and the right to object and to complain). BowlsChat undertakes to provide you the same rights no matter where you choose to live.

We keep your personal information for as long as it is required for the purposes stated in this Privacy Policy. When we no longer have a legitimate need to process your information, we will delete, anonymize, or isolate your information, whichever is appropriate.

Part 2 - Information that BowlsChat processes on your behalf

If you handle other people's data using BowlsChat applications, such as information in a claimed Directory Listing, Fundraising Campaign, Personal or Team Blog post, Forum or Community post, Comments or any other content your add to the website, you are entrusting that data to us for processing. The data you entrust to us for processing is called service data.

You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.

We hold the data in your account as long as you choose to use BowlsChat Services. After you terminate your account, your data will be automatically deleted from our active database within 6 months and from our backups within 3 months after that.

If you are in the European Economic Area and you believe that someone has entrusted your information to us for processing (for instance, a bowling club whose services you use), you can request certain actions from us regarding your data. To exercise those data rights, please contact the person or organisation that entrusted the data to us and we will work with them on your request.

Part 3 - General

There are some limitations to the privacy we can promise you. We will disclose personal information if it is necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our the safety of our users and or members.

We do not currently honor Do Not Track signals from internet browsers and when a universal standard for processing them emerges, we will follow it.

Third-party websites and social media widgets have their own separate privacy policies. Always check the relevant privacy policy before sharing personal information with third parties.

You may always contact us to ask questions about our privacy practices, alert us if you believe we have collected personal data from a minor or ask to have your personal information removed from our directory, fundraising campaigns, blogs, forums, community area or comments. You can also check our Terms and Conditions and Privacy Policy at any time.

We will contact you to let you know if we make any major changes to our Privacy Policy, or in the highly unlikely event that we ever decide to sell BowlsChat.

Privacy Policy

This Privacy Policy statement is made by BowlsChat and is effective as of 25th May 2018.

BowlsChat's Privacy Commitment

We ask for only the least amount of information necessary, gathering only what we believe is essential for doing business, or for the specific transaction at hand. We let members and customers know the information we have on them and allow them to opt out of specific engagements.

The goal of this policy is to make explicit the information we gather on our users, how we will use it, and how we will not. This policy is unfortunately longer than we would like, but we must unambiguously address all the relevant cases. We will try and keep the language simple and direct as much as possible.

Scope of this Privacy Policy

This Privacy Policy applies to this website and all of the products and services contained on the website. It also applies to the products and services provided by BowlsChat through this website and our mobile applications.

This Privacy Policy is divided into three parts:

Part 1 – Information BowlsChat collects and controls

This part deals with how BowlsChat collects and uses information about website visitors, members, users of BowlsChat's products and services, and others who contact BowlsChat through forms or email addresses published on or linked to our website.

Part 2 – Information that BowlsChat processes on your behalf

This part deals with how BowlsChat handles data that you entrust to BowlsChat when you use our products and services, or when you share any personal or confidential information with us while requesting online support.

Part 3 – General

This part deals with topics that are relevant to both Parts 1 and 2 and other general topics such as BowlsChat's security commitments and how we will inform you when we change this Privacy Policy.

Part 1 – Information BowlsChat collects and controls

What information BowlsChat collects

We collect information about you only if we need the information for some legitimate purpose. BowlsChat will have information about you only if (a) you have provided the information yourself, (b) BowlsChat has automatically collected the information, or (c) BowlsChat has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.

Information that you provide to us

i. Website Visitor: BowlsChat collects information about the Internet Protocol (IP) addresses of all visitors to our site. An IP address is a number assigned to your computer automatically when you use the internet. This information is only collected in aggregate (in other words, we are not able to monitor your individual usage of the site) and helps us monitor site traffic patterns in order to improve our service.

This site uses cookies for some interactive features. A cookie is a small amount of data, which includes an anonymous unique identifier that is sent to your browser from a web site's computers and stored on your computer's hard drive. Most browsers will automatically accept cookies. You can set your browser to reject cookies but some parts of the web site may not function properly if the cookies are rejected.

ii. Account signup: When you sign up for an account to access one or more of our services, we ask for information like your name and email address to complete the account signup process. You will also be required to choose a unique username and a password for accessing the created account. You may also provide us with more information such as your bowling club, photo, time zone and language, but we don't require that information to sign up for an account.

iii. Claiming a listing and other form submissions: We record information that you submit when you (i) claim a directory listing, (ii) subscribe to our newsletter or any other mailing list, (iii) create a new fundraising campaign or donate to an existing campaign, (iv) participate in contests or respond to surveys or (v) submit a form to request online support or to contact BowlsChat for any other purpose.

iv. Campaign Owner: A Campaign Owner must be over 18 years of age and a member of the BowlsChat Community with a personal account on BowlsChat including the minimum requirements of name, email address and password.

When you wish to create a Campaign, we collect additional information, including your address, to assist in confirmation of your identity by BowlsChat with relevant members of the BowlsChat Community.

The Campaign Owner must be a member of a Bowling Club and verified by an Officer of the Club or if not a member of a Bowling Club, verified by at least one other person apart from an Officer of a Bowling Club.

All people involved in the verification process must be members of BowlsChat with valid email addresses and over 18 years of age.

We will not provide your details to a third party without your consent, however your name, email and home address will be available to the beneficiary of the campaign donations.

v. Donations: If you make a donation on BowlsChat, we only collect enough information to facilitate processing of your payment through PayPal and allow the Campaign Owner or Beneficiary to send a thank you note and/or Give Back Reward if applicable.

vi. Share-This Page Services: When you provide the email address of a friend for BowlsChat to forward a web address, we guarantee that we will only use it for that purpose.

vii. Payment processing: When you buy something from us, we ask you to provide your name, contact information and payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format in the secured servers of our Payment Gateway Service Providers.

viii. Testimonials: When you authorize us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at [email protected]

ix. Interactions with BowlsChat: We may use your interactions with us, including email and chat conversations with our online support for improving our interactions with you and other members and visitors.

Information that we collect automatically

i. Information from browsers, devices and servers: When you visit our website, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our website.

ii. Information from first party cookies and tracking technologies: We use temporary and permanent cookies to identify users of our services and to enhance user experience. We embed unique identifiers in our downloadable products to track usage of the products. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites. We only use first-party cookies and do not use third-party cookies or other third-party tracking technologies on our websites.

iii. Information from application logs and mobile analytics: We collect information about your use of our services, products and mobile applications from application logs and in-house usage analytics tools and use it to understand your needs and improve the services, products and mobile applications provided by BowlsChat. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, advertising ID to manage crash statistics, user settings and configurations, and devices used to access and their locations. We also collect unique device tokens to manage push notifications for games for the selected have subscribed to in the BowlsChat Sport mobile app.

Information that we collect from third parties

i. Signups using federated authentication service providers: You can log in to BowlsChat using supported federated authentication service providers such as Facebook and Twitter. These services will authenticate your identity and give you the option to share certain personal information with us, such as your name and email address.

ii. Information from service providers: BowlsChat may receive information about you from review sites if you comment on any review of our products and services.

iii. Information from social media sites and other publicly available sources: When you interact or engage with us on social media sites such as Facebook, Twitter, Google+ and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. We must tell you that once collected, this information may remain with us even if you delete it from the social media sites. BowlsChat may also add and update information about you, from other publicly available sources.

Purposes for using information

In addition to the purposes mentioned above, we may use your information for the following purposes:

To communicate with you (such as through email) about products that you have downloaded and services that you have signed up for, changes to this Privacy Policy, changes to the Terms of Service, or important notices
To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you
To ask you to participate in surveys, or to solicit feedback on our products and services
To set up and maintain your account, and to do all other things required for providing our services, such as enabling collaboration, providing website and mail hosting, and backing up and restoring your data
To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services
To provide online support and to analyze and improve our interactions with users
To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of BowlsChat, BowlsChats's users, third parties and the public
To update, expand and analyze our records and provide products and services that may be of interest to you
To analyze trends, administer our website and track visitor navigations on our website to understand what visitors are looking for and to better help them

Legal bases for collecting and using information

Legal processing bases applicable to BowlsChat: If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of BowlsChat or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.

Withdrawal of consent: Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.

Legitimate interests notice: Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.

Your choice in information use

Opt out of non-essential electronic communications: You may opt out of receiving newsletters and other non-essential messages by using the 'unsubscribe' function included in all such messages. However, you will continue to receive notices and essential transactional emails.

Disable cookies: You can disable browser cookies before visiting our website. However, if you do so, you may not be able to use certain features of the website properly.

Optional information: You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our website.

Fundraising Campaigns: If you wish to stop receiving communications from the Campaign Owner and/or Beneficiary of a campaign, please make direct contact, not through BowlsChat.

Who we share your information with

We do not sell any personal information.

We share your information only in the ways that are described in this Privacy Policy and only with parties who adopt appropriate confidentiality and security measures.

BowlsChat Personnel: Access to the information covered in Part 1 is provided to BowlsChat Personnel on a need-to-know basis and they are required to follow this Privacy Policy for personal information that we share with them.

Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.

Other cases: Other scenarios in which we may share the same information covered under Parts 1 and 2 are described in Part 3.

Your rights with respect to information we hold about you as a controller

If you are in the European Economic Area (EEA), you have the following rights with respect to information that BowlsChat holds about you and BowlsChat undertakes to provide you the same rights no matter where you choose to live.

Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared

Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.

Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.

Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.

Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.

Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.

Retention of information

We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.

Security Precautions to protect your Information

The transfer of online transaction data to and from the BowlsChat website is protected by the implementation of a Secure Sockets Layer protocol. The BowlsChat Verisign 128-bit secure certificate allows web browsers to verify the authenticity of our domain and communicate with our site securely, protecting confidential information from interception and hacking.

It is your responsibility to keep your password secure at all times to avoid unauthorized use of your BowlsChat account.

Part 2 – Information that BowlsChat processes on your behalf

Information entrusted to BowlsChat and purpose

Information provided in connection with services: You may entrust information that you or your organization ("you") control, to BowlsChat in connection with use of our services. This includes information regarding your members (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a member to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services, or transferred or shared to us as part of a request for other services.

Information from mobile devices: When you elect to allow it, some of our mobile application have access to the camera, call history, contact information, photo library, and other information stored on your mobile device. Our applications require such access to provide their services. Similarly, when you elect to provide access, location-based information is also collected for purposes including, but not limited to, locating nearby contacts or setting location-based reminders. This information will be exclusively shared with our mapping providers and will be used only for mapping user locations. You may disable the mobile applications' access to this information at any time by editing the settings on your mobile device. The data stored on your mobile device and their location information to which the mobile applications have access will be used in the context of the mobile application, and transferred to and associated with your account in the corresponding services (in which case the data will be stored on our servers) or products (in which case the data will remain with you unless you share it with us).

(All the information entrusted to BowlsChat is collectively termed "service data")

Ownership and control of your service data

We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.

How we use service data

We process your service data when you provide us instructions through the various modules of our services. For example, when you use our newsletter campaign service, the email addresses of the persons on your mailing list will be used for sending the emails.

Push notifications

If you have enabled notifications on our desktop and mobile applications, we will push notifications through a push notification provider such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.

Who we share service data with

BowlsChat Personnel: We may provide access to your service data to BowlsChat Personnel so that they can (i) identify, analyze and resolve errors, (ii) manually verify emails reported as spam to improve spam detection, or (iii) manually verify scanned images that you submit to us to verify the accuracy of optical character recognition. We ensure that access by BowlsChat Personnel to your service data is restricted to specific individuals, and is logged and audited. BowlsChat Personnel will also have access to data that you knowingly share with us for support or to import data into our products or services. We communicate our privacy and security guidelines to BowlsChat Personnel and strictly enforce privacy safeguards within BowlsChat.

Collaborators and other users: Some of our products or services allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile information. For example, when you edit a document that you have shared with other persons for collaboration, your name and profile picture will be displayed next to your edits to allow your collaborators to know that you made those edits.

Third-party integrations you have enabled: Most of our products and services support integrations with third-party products and services. If you choose to enable any third-party integrations, you may be allowing the third party to access your service information and personal information about you. We encourage you to review the privacy practices of the third-party services and products before you enable integrations with them.

Other cases: Other scenarios in which we may share information that are common to information covered under Parts 1 and 2 are described in Part 3.

Retention of information

We hold the data in your account as long as you choose to use BowlsChat. Once you terminate your BowlsChat user account, your data will eventually get deleted from the active database during the next clean-up that occurs once in 6 months. The data deleted from the active database will be deleted from backups after 3 months.

Data subject requests

If you are from the European Economic Area and you believe that we store, use or process your information on behalf of a third party (for example a bowling club official), please contact the third party if you would like to access, rectify, erase, restrict or object to processing, or export your personal data. We will extend our support by responding to your request within a reasonable timeframe.

Part 3 - General

Children's personal information

Our products and services are not directed to individuals under 16. BowlsChat does not knowingly collect personal information from children who are under 16 years of age. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

If you believe that a child under 16 years has provided personal information to us, please write to [email protected] with the details, and we will take the necessary steps to delete the information we hold about that child.

How secure is your information

We take data security very seriously at BowlsChat and have taken steps to implement appropriate administrative, technical and physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to check our Terms and Conditions and Privacy Policy or write to us at [email protected] with any questions.

Data Protection Officer

We have appointed a Data Protection Officer to oversee our management of your personal information in accordance with this Privacy Policy. If you have any questions or concerns about our privacy practices with respect to your personal information, you can reach out to our Data Protection Officer by sending an email to [email protected]

Do Not Track (DNT) requests

Some internet browsers have enabled 'Do Not Track' (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit indicating that you don't wish to be tracked. Currently, there is no standard that governs what websites can or should do when they receive these signals. For now, we do not take action in response to these signals.

External links on our websites

Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you've checked their privacy policies and assured yourself of their privacy practices.

Blogs, Forums, Community Area, Listing Reviews and Comments

We offer publicly accessible Blogs, Forums, Community Area, Listing Reviews and Comments on our websites. Please be aware that any information you provide in these areas may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our Blogs, Forums, Community Areas, Listing Reviews and Comments. BowlsChat is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with BowlsChat. To request the removal of your information from our Blogs, Forums, Community Area, Listing Reviews and Comments, you can contact us at [email protected]

Social media widgets

Our website includes social media widgets such as Facebook "like" buttons and Twitter "tweet" buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website, and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.

Disclosures in compliance with legal obligations

We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.

Enforcement of our rights

We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

Business Transfers

We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.

Compliance with this Privacy Policy

We make every effort, including periodic reviews, to ensure that personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us at [email protected] We will contact you and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.

Notification of changes

We may modify the Privacy Policy at any time, upon notifying you through a service announcement or by sending an email to your primary email address. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days' advance notice of the changes by email to your primary email address.

If you think that the updated Privacy Policy affects your rights with respect to your use of our products or services, you may terminate your use by sending us an email within 30 days. Your continued use after the effective date of changes to the Privacy Policy will be deemed to be your agreement to the modified Privacy Policy.

You will not receive email notification of minor changes to the Privacy Policy. If you are concerned about how your personal information is used, you should check back at BowlsChat periodically.

Acceptance of our Privacy Policy

Use of the BowlsChat website implies acceptance of this Privacy Policy. If you are not satisfied with any aspect of the Privacy Policy please do not continue to use the BowlsChat website. The Privacy Policy may change from time to time and you are deemed to have accepted the current version each time you use BowlsChat website.

If you have any questions about our Privacy Policy please contact us via email at [email protected]

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